What shoes/dress should I wear?
Wear comfortable, flat shoes as you will be standing for a minimum of an hour at a time. Clothing should be comfortable and suitable to the weather, realizing that you may generate a breeze with the segway. In cooler weather wear gloves to keep your hands warm.
What if it rains?
We want everyone to have fun, but if the weather is not cooperating we do have a couple of options. If it is a light drizzle, we will continue with the tor and issue riders with a free rain poncho. If heavy thunderstorms and lightning is forecast we will contact you ahead of time to discuss delaying, rescheduling or even cancelling the tour.
What if I need to cancel/change my reservation?
As you can appreciate we have limited spaces available on the Tours, therefore cancellations have to be made 24 hours in advance. Any cancellations made between 24 and 2 hours prior to the scheduled Tour time will be charged a 50% cancellation fee. No shows and cancellations within less than 2 hours notice will be charged the full fee. Cancellations must be made by calling and receiving a cancellation confirmation email. Email requests for cancellations will not be accepted.
Reschedules will be accepted up to 24 hours prior to the scheduled Tour time.
Additions to party numbers is subject to availability. Reduction of party numbers is subject to our cancellation policies. No shows or non notification of reduced party numbers will be charged the full fee. For changes to your reservation please call us.
What if I start the tour and do not continue?
Similar to a last minute cancellation, we only have limited availability of Segways so if you elect to discontinue the Tour once started for any reason you will be charged the full fee. If you elect to not commence the tour after the training session you will be refunded 75% of the tour fee.
What if I am late?
Participants are required to arrive 15 minutes prior to the tour start time, please be aware of and plan for traffic congestion and other events and that may cause delays. Anyone that arrives after the tour start time may be prevented from joining the tour and will be rescheduled on the next available tour. All such reschedules will be subject to the rescheduling fee plus any differences in tour prices.
What if I have an accident?
Seg4all has liability insurance, but is not responsible for any possible accident.
Our monitors have first-aid training and will assist you as needed.
In case of damage to the segway, the customer is responsible for the repair payment.
Are there restrictions?
Yes. Only can ride Segway participants with height higher than 1.40m and between 40 - 120 kg.
It is strictly forbidden to ride under the influence of drugs or alcohol.
It is strictly forbidden to ride if you are pregnant.
Participants numbers: A minimum of two participants is required to conduct a tour. Typical tour groups sizes range from 8 to 10 persons per guide.
General health: Like all outdoor activities, participants need to be aware of their own limitations and weather conditions such as extreme heat. Please also ensure that you are hydrated, have eaten and taken any necessary medicines prior to your tour. Let your guide know if you have any medical conditions that may impair your driving of the Segway.
Seg4All is a tour operator company. We operate with the aim of making participants known more about the city and providing a different experience together with our specialized monitors.
The rental of equipment will have to be properly analyzed and will always have to be accompanied by a Seg4All monitor.
Seg4All is an operator with experience and distinct from others. We offer not only a tour, but a unique experience, guided and accompanied by local monitors, trained, and completely in love with the city, eager to share their passion and knowledge.
We have several types of equipment, but for safety and comfort we recommend limited tours to 8 people.
We operate not only through the city of Porto and Gaia. We are licensed to operate anywhere in the country. If you want a different all-included adventure, we suggest our Off-Road option, and take you to a unique experience anywhere in the country.
Our large group of partners also offers you a variety of premium services that will make your experience with us unforgettable.
Seg4All Gaia Store and Seg4All Porto Storage?
Seg4All integrates a community, artistic and cultural space in Vila Nova de Gaia, called 3+Arte. In this space, we are confined to their opening hours, from 11:00 a.m. to 7:00 p.m., every day open, except Sunday. For a segway ride, you may show up in the space and check for availability. If you choose do not risk, make your reservation online. The meeting point of the tours in Gaia will be in the 3 + Art space, and the meeting point of the tours in Porto may be in one or in the other. Seg4All Porto Storage is a storage space for segways and equipment, not a store open to the public. It may serve as a meeting point for previously booked tours.